SATISFIED OR REFUNDED:
The withdrawal period is 14 days (model of withdrawal letter to be filled in (see below) and sent back to us by post or email on firstname.lastname@example.org). This period runs from the delivery of the good for a sale of products. The consumer who reconsiders his choice does not have to justify his decision. Au Pays de la Fleur d’Oranger undertakes to accept any product returned in its original packaging.
In the case of a return, we undertake to refund the customer within 14 days of receipt of the package. The return costs relating to this package are at the customer’s expense.
Sample letter of withdrawal Online purchase:
Name First name sender
Name First name recipient
Subject: Cancellation of my order
You will find attached (specify the product) that I received on (date) following the order I had placed remotely (specify by internet or by mail)
In accordance with legal provisions – Art. L121-21 et seq. of the Consumer Code -, please reimburse me for the sum of xxx, the total amount of this order.